Found a bug, need help with a file, or want a tool we do not have yet? The message form below goes straight to the small team behind SmallPDF. Every message gets read by a person — no ticket robots, no canned loops.
Tell us what happened, which tool you used, and what you expected. The more detail you share, the faster we can help.
Thanks for writing in. We read every message and will get back to you at the address you provided.
The stuff most people ask before they even reach out.
Conversion always involves trade-offs, especially between formats that handle layout differently, like PDF and Word. Tell us the tool, the file type and what shifted, and we can usually point to the exact cause.
In every tool your file never leaves your device, so we never had a copy to recover. If a browser-based tool failed, retrying in a different browser or after a refresh usually resolves it.
Yes — suggestions shape the roadmap. Several existing tools started as user requests, so describe the job you are trying to get done.
No. The tools are free for everyone, and support is the same for all users: the message form on this page.